You must give us your basic information when opening an account with us, including your full name and address. You will also need to supply a working mobile number and email address, among other things.
We are glad to send marketing emails to customers who have made purchases from other websites. You have the opportunity to opt out of receiving future emails after we verify your email address with the relevant financial institution during the transaction process.
Shipping times can vary depending on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 1-3 business days.
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the progress of your shipment.
We will do our best to accommodate address changes if your order has not been shipped yet. Contact our customer support as soon as possible for assistance.
If your order arrives damaged or is lost in transit, please contact our customer support team immediately. We will work to resolve the issue and either send a replacement or provide a refund, depending on the circumstances.
We do not offer same-day shipping as a standard option. However, in some cases, we may be able to accommodate expedited processing for an additional fee. Please contact our customer support for more information
A refund policy is a set of rules and procedures that outline under what conditions and how customers can receive a refund for a product or service they have purchased.
The time frame for requesting a refund varies from business to business. Some may have a specific window (e.g., 30 days), while others may accept refund requests for a longer period. Check the company’s refund policy for details.
Refunds are typically issued in the same payment method used for the original purchase. This may include a credit back to your credit card, PayPal account, or a store credit
Shipping fees are often refundable if the reason for the return is a mistake on the part of the seller, such as sending the wrong item or a damaged product. However, some companies may not refund shipping fees for standard returns. Review the company’s policy for details.